All of our hard costs occur before the event and will be paid for by Red Rock Bicycle (2 Wheels Industries, Inc) and Ride Southern Utah (SpinGeeks, LLC) regardless if you show up or not and many are incurred months before the event. We try and balance this with a fair cancellation policy. You can submit a cancellation request 25 or more days before the event for a full refund. When there is less than 25 days until the event, no refunds will be available on your entry fee. We are sorry but that includes rider injuries, business or personal conflicts, or travel delays.
Additional purchased items will be mailed to you if you cancel ahead of the event day to all riders who live in the lower 48.
You may transfer your event registration to another rider within 7 days of the event for a $10 transfer fee. You may also transfer your event registration to one of our other events within 5 days of the event for a $10 transfer fee.
The Fall Tour de St George will not be cancelled due to weather unless the event director feels that riders’ safety is in jeopardy. If an event is cancelled within an hour of the start time due to extreme weather, riders will be given a 50% off coupon for any future Red Rock Bicycle event within 12 months. Extreme weather is rare in Southern Utah and does not include rain, wind, cold, or heat. We’re thinking more in the line of ice storms or volcanoes erupting.
Any rider that registers for an event that has been cancelled by Red Rock Bicycle ahead of the event date will receive a 100% refund.
Ride Southern Utah (“SpinGeeks, LLC DBA: Ride Southern Utah”) is committed to respecting your privacy. We’ve structured our Web site so that, in general, you can visit Ride Southern Utah on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Ride Southern Utah.
This statement regarding the privacy of the personally identifiable information you provide online covers five main areas: Awareness, Choice, Accuracy, Access, Security, and Third Party Links.
What we collect. Upon logging onto our Web server, our Web server automatically recognizes your domain name but not your E-mail address (where possible). We will collect the domain name from which you log on, aggregate information on what pages you access or visit, user-specific information on what pages you access or visit and information volunteered by you.
We do not collect your E-mail address unless you contact us by E-mail or volunteer your E-mail address and other personal information.
The Ride Southern Utah Web site uses “cookies” to enable you to sign in to our services and to help personalize your online experience. As you browse, we may install cookies (tiny text files stored on your hard disk by a web page server) in your browser. Cookies cannot harm your computer and they do not contain any personally identifiable information. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content on your later visits to Web sites. Cookies also help us to improve our Web site and to deliver a better and more personalized service. Among other things, they enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customize our Web site according to your individual interests.
- To speed up your searches.
- To recognize you when you return to our Web site.
On the Ride Southern Utah Web site you can order products and services and make requests. The types of personal information that may be collected on these pages are name, contact and billing information, transaction and credit card information.
In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.
How we use it. Ride Southern Utah uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on services and benefits, and to personalize our Web site for you. Credit card and bank account numbers are used only for payment processing and are not retained for other purposes.
Whom we share it with. Ride Southern Utah will not sell, rent or lease your personally identifiable information to others unless we have your permission or are required by law.
Accuracy & Access
Ride Southern Utah strives to keep your personally identifiable information accurate and secure. We do not provide access to your information online. In order to update or correct your information with Ride Southern Utah it will be necessary for you to contact Ride Southern Utah directly through the methods listed below. To protect your privacy and security, upon contacting us we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections.
Ride Southern Utah is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use both secure third party and encryption technology when collecting or transferring sensitive data, such as credit card and bank account information.
International Use. Information that is submitted to the Ride Southern Utah Web site will be collected, processed, stored, disclosed, and disposed of in accordance with applicable U.S. law. If you are a non-U.S. user, you agree and acknowledge that we may collect and use your personal data and disclose it outside your resident jurisdiction, as discussed in “Whom We Share It With” above. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for information that is available in other countries. By providing us with your information, you acknowledge that you have read this policy, understand it, agree to its terms and consent to the transfer of such information outside your resident jurisdiction. If you do not agree to this policy, please do not use the Ride Southern Utah Web site.
Future Developments. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. We will only use data collected after a policy has changed for the new purposes.
Third Party Links
Ride Southern Utah may at times provide links to other Web sites. These Web sites are not controlled by Ride Southern Utah and we are not responsible for any content contained on any such Web site. While we try to link only to Web sites that share our high standards and respect for privacy, Ride Southern Utah is not responsible for the privacy practices employed by other Web sites. We recommend that you review the privacy and security policies of each Web site you visit.